AI Opportunities for Consumer Centric Network Expansion Alpha
Abstract
This project enhances National Gas’s strong engagement processes as infrastructure activity accelerates. Discovery highlighted a clear opportunity to improve efficiency, clarity and inclusion as consultation volumes and technical complexity increase. Alpha will assess three AI supported and human-centred solutions: HYRA (accessible first contact triage), LUMA (clear, localised technical explanations) and SYNCC (interpreting community input to support planning). From these, one will be selected for detailed prototyping and controlled testing during alpha. The work directly supports RIIOGT3 priorities by fostering trust, strengthening dialogue and enabling timely delivery of multi-molecule network upgrades nationwide, while improving accessibility for communities across the country
- Electricity Distribution
- Electricity Transmission
- Gas Distribution
- Gas Transmission
