Finding the Hidden Vulnerable

The project will provide insight into customers affected by this issue. The learnings from this will not only aid Cadent, and potentially all other network operators and energy suppliers, in supporting these consumers but can also feed into wider discussions around how industry governance mechanisms can be refined, so that these customers can be better supported. For example, by building a stronger picture of these customers, the insight could be used to review the definition of Domestic Premise Indicator (DPI) or create a new indicator for commercial sites with a non-dominant domestic usage to capture these consumers within industry systems and expand industrywide PSR support to them across both gas and electricity. Looking beyond PSR, the learnings could also feed into refining other support mechanisms, for instance, opening up schemes like the Energy Price Guarantee and Warm Homes Discount to these customers.