Finding the Hidden Vulnerable Stage 2

Following on from Stage 1 of the project, which assessed if a predictive model could be used to find hidden vulnerability, the next stage of the project is focused on identifying customers in vulnerable situations whose heat comes from Cadent delivered gas that are missing out on the protections that the Priority Service Register (PSR) brings because they are “hidden” behind a non-domestic supply contract and may not be immediately visible through existing data sets and ways of working. The project aims to proactively identify and support hidden customers in vulnerable situations within Cadent’s network by developing a data-driven model that integrates existing datasets from different sources ensuring that they receive the support that they need in the event of an interruption to supply.