Open Maps

Open Maps

Status: Live
Reference: NIA_NGN_458
Lead Network: Northern Gas Networks
Start Date: 01 December 2024
End Date: 01 March 2026
Budget: £368,310.00
Funding Mechanism: Network Innovation Allowance
Technology: Community Schemes, Health and Safety
Strategy Theme: Supporting consumers in vulnerable situations
Collaborating Networks: Cadent, Electricity North West, Northern Gas Networks, Northern Powergrid, Scottish and Southern Electricity Networks Distribution, UK Power Networks
Project Partners: This project will be delivered by Egnida and facilitated by EIC using NIA funding. Northern Gas Networks (Lead Network) Northern PowerGrid Wales and West Utilities UK Power Networks Electricity North West Scotia Gas Networks National Grid Electricity Transmission Cadent Gas Limited SSEN Distribution With potential future partners. National Gas Transmission Northumbrian Water Group Yorkshire Water Anglian Water

Abstract

This project has enormous potential to benefit all customers in vulnerable situations as it will provide accurate assessment of communities and all interested parties to provide suitable support to the area. This will enable GDN, DNO, Electricity transmission, and Gas transmission partners such as community groups to specifically target areas with relevant support, this will allow project partners to accurately provide information which will be bespoke to the specific needs of the area such as Carbon Monoxide awareness, Priority Services Register messaging, increasing awareness and registrations.

It will allow GDN’s or other service providers to enlist support for VCMA, BAU or NIA projects directly addressing the needs of communities, rather than adopting a broad-brush approach which has been the traditional approach. This system will present itself as the very foundation for future years projects and investments, specifically as we progress through the energy system transition which will help address the very real and ever-changing needs of communities and vulnerable customers groups by putting data at the front and centre of future decision making for GDN’s and partners.

The new communities built by this phase of the project will offer the opportunity for unique insight into partners’ customer base not currently available through any other method. For example, knowing the number of calls Citizen’s Advice receive about fuel debt gives energy networks visibility of where communities are financially vulnerable, and data from third sector organisations such as Marie Curie provide information about where customers are medically dependant on energy before they appear on a PSR. Moreover, it enables organisations to target their work to meet the most in need as reported by on the ground organisations, as well as demonstrate the necessity of their work and justify the areas they have already worked in.

The generative AI interface also offers the opportunity to learn how ML-to-SQL models can be used to interrogate internally held data to provide insights to other users within the business who would not normally have the contextual knowledge or expertise to understand it

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2024-12-01

2025-05-24