Supporting consumers in vulnerable situations
Open Maps
This project has enormous potential to benefit all customers in vulnerable situations as it will provide accurate assessment of communities and all interested parties to provide suitable support to the area. This will enable GDN DNO Electricity transmission and Gas transmission partners such as community groups to specifically target areas with relevant support this will allow project partners to accurately provide information which will be bespoke to the specific needs of the area such as Carbon Monoxide awareness Priority Services Register messaging increasing awareness and registrations.
It will allow GDN’s or other service providers to enlist support for VCMA BAU or NIA projects directly addressing the needs of communities rather than adopting a broad-brush approach which has been the traditional approach. This system will present itself as the very foundation for future years projects and investments specifically as we progress through the energy system transition which will help address the very real and ever-changing needs of communities and vulnerable customers groups by putting data at the front and centre of future decision making for GDN’s and partners.
SHINE Non-Electric Boiler
Power outages are a regular occurrence in Great Britian with average annual customer minutes lost in Great Britain range between 31.57 minutes 51.4 minutes depending on the Distribution Network Operator License Area (Statista 2021). This is of course not evenly distributed with outages varying from a few minutes up to more than a week in more extreme circumstances. Similarly single outages can affect a single property or several thousand properties depending on the cause. This project will aim to develop a low-cost user-friendly solution whereby customers in vulnerable situations will still be able to use their gas heated boiler as well as LPG and oil heated boilers in the event of a power outage.
Finding the Hidden Vulnerable
This innovation project proposal is centred on trialling the development of a predictive model to identify customers in vulnerable situations whose heat comes from Cadent delivered gas that are missing out on the protections that the Priority Service Register (PSR) brings because they are “hidden” behind a non-domestic supply contract. The aim of the predictive model would be to aid Cadent to find these customers so that it can be ensured that they receive the support that they need in the event of an interruption to supply.
Assessing Energy Impacts via Thermal Analysis
The project aims to use a vehicle-mounted thermal camera and Artificial Intelligence (AI) to detect heat loss from homes on a city-wide scale. The data will be used to assess the condition of a property regarding its ability to retain heat and provide tailored recommendations addressing insulation problems. This critical first step allows for better targeting of necessary retrofits and offers a scientifically measured alternative or complementary approach to traditional EPC.
Wireless Methane Odorant Detector
This project aims to improve natural gas leak detection for over 3.5 million people with acute smell disorders e.g. anosmia. Traditional methane sensors require high power limiting placement. The legally required odorant (80% tert-butyl mercaptan and 20% dimethyl sulphide) will continue as the UK transitions to hydrogen or blends necessitating re-calibration of detectors.
Our solution is an odorant-based gas detector using a custom ultra-low power electrochemical sensor to measure TBM. These sensors operate for over 10 years on a sealed lithium-ion battery detecting TBM from 20-30ppb (below our smell threshold) up to 1500ppb (20% of the Lower Explosion Level) ensuring early warning of gas leaks.
With no natural sources of TBM false positives are eliminated. The Sensor is ‘hydrogen ready’ maintaining consistent odorant levels during the transition to hydrogen or blends accurately notifying of gas leakage without reconfiguration.
Rethinking Communication for Digital Exclusion
Problem Digital exclusion remains a significant challenge across the UK preventing many individuals—particularly those in vulnerable circumstances—from accessing critical information and services. As energy networks increasingly rely on digital channels for communication those without internet access digital skills or confidence in using online tools face barriers in receiving important updates such as emergency notifications and service disruptions. Current communication strategies while effective for digitally engaged users fail to reach those who are excluded due to economic geographic or personal barriers. This project seeks to bridge this gap by rethinking communication strategies to ensure all consumers regardless of digital access receive the information they need in a timely and accessible manner. Project Aims & Key Objectives Building upon the learnings from the previous Digital Exclusion project (NIA_CAD0088) this project aims to develop new inclusive communication strategies that enhance engagement with digitally excluded individuals. The research project will determine what new approaches may be able to be adopted by energy networks to aid consumers who could otherwise be left vulnerable due to being digitally excluded. By adopting a human-centred approach the project will:
- Understand how digitally excluded individuals currently access information and navigate daily life.
- Identify barriers in existing energy network communication strategies.
- Co-design and test new approaches that improve information delivery and engagement for those excluded from digital channels.
- Provide recommendations for scalable long-term improvements in energy communication infrastructure. Project Outputs The project will deliver the following tangible outputs across the following stages: Stage 0 – Outreach
- Identification of priority demographics which are most affected by digital exclusion.
- Engagement with several digital inclusion hubs to identify and introduce stakeholders to the project.
Project Plan – Rethinking Communication for Digital Exclusion
Stage 1 - Insight
- A comprehensive research report detailing the lived experiences of digitally excluded individuals.
- Analysis of existing communication strategies used by energy networks highlighting gaps and opportunities.
Stage 2 - Collaboration
- A series of co-design workshops engaging key stakeholders to generate and refine potential solutions.
- Prototype solutions tested in real-world settings with iterative refinement based on feedback.
Stage 3 - Impact
- A strategic roadmap for scaling successful solutions across the energy sector.
- A final report consolidating research insights prototype evaluations and recommended implementation strategies. Expected Benefits
- For digitally excluded consumers: More effective trusted and accessible communication methods ensuring they receive vital energy-related information.
- For energy networks: Improved customer engagement compliance with accessibility standards and enhanced reputation for supporting vulnerable groups.
- For wider stakeholders: Development of scalable best practices that can be applied beyond the energy sector to improve communication with digitally excluded populations. TRL
- Start TRL: 2 (Technology concept formulated)
- End TRL: 5 (Technology validated in a relevant environment)